Shipping Policy
Last updated: 20 August 2026
This Shipping Policy explains how we process, ship, and deliver orders placed through https://goupick.com/. It forms part of our Terms of Service. If you have any questions, please Contact Us using the details at the end of this page.
Quick Overview
| Delivery Area | United Kingdom only |
| Order Cut-off Time | 4:00 PM (GMT/BST), Monday to Friday |
| Order Processing Time | 1–2 business days |
| Transit Time (after dispatch) | 6–9 business days |
| Estimated Total Delivery Time | 7–11 business days from order date |
| Shipping Cost | Free on all orders – no minimum spend |
| Taxes & Duties | UK VAT included in the displayed price – no hidden fees |
Business days are Monday to Friday and exclude UK public holidays.
1. Delivery Area
We currently deliver exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not currently ship to addresses outside the UK, including the Channel Islands, unless stated otherwise at checkout.
To ensure successful delivery, please provide a complete residential or business address, including a valid postcode. We recommend a full street address rather than a P.O. Box, as our couriers may be unable to deliver to a P.O. Box.
2. Shipping Costs, VAT & Fees
- Standard delivery is completely free on every order, with no minimum order value.
- All prices shown at checkout are final and already include UK VAT.
- There are no hidden fees, customs charges, or handling fees added at delivery – the price you pay at checkout is the price you pay in full.
3. Order Cut-off Time
Our daily order cut-off time is 4:00 PM (GMT/BST), Monday to Friday.
- Orders placed before 4:00 PM on a business day begin processing the same day.
- Orders placed after 4:00 PM, or on a weekend or UK public holiday, begin processing on the next business day.
4. Order Processing Time
Once an order is placed and payment is confirmed, our team prepares and packs it for dispatch. Processing normally takes 1–2 business days, Monday to Friday.
During sale periods, promotions, or public holidays, processing may occasionally take slightly longer. If this happens, we will keep you informed by email.
5. Transit Time & Estimated Delivery
After your order has been dispatched, standard transit time is 6–9 business days.
Estimated total delivery time (processing + transit): approximately 7–11 business days from the date your order is placed.
Delivery times are estimates, not guarantees, and may occasionally vary due to courier capacity, weather, public holidays, or periods of high order volume.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Tracking information may take 24–48 hours to become active after dispatch.
7. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We aim to accommodate requests made before an order enters processing; once an order has been dispatched, it can no longer be changed or cancelled, and our Returns Policy will apply instead.
8. Incorrect or Incomplete Delivery Information
Please check your delivery address carefully before completing your order. We are not responsible for delays or failed deliveries caused by incomplete or inaccurate address details provided at checkout. If a parcel is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional delivery costs may apply where the customer made the error.
9. Failed Delivery Attempts
If you are unavailable at the time of delivery, our courier may attempt redelivery or leave your parcel at a nearby collection/pickup point, depending on the courier used. Please refer to the delivery notification left by the courier for details.
10. Lost or Delayed Parcels
- If your order has not arrived within the estimated delivery window, please contact us, and we will investigate with the courier.
- A parcel is generally considered lost if it has not arrived within 20 business days of dispatch.
- Once confirmed lost, we will offer a free replacement or a full refund, at your choice.
11. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at support@goupick.com with your order number and clear photos of the item and packaging. Once verified, we will arrange a free replacement or a full refund. This does not affect your statutory rights under UK consumer law.
12. Returns
If you simply change your mind, you may return eligible items in accordance with our separate Returns & Refund Policy, available at Return & Refund.
13. Company & Contact Information
| Trading Name | GOUPICK |
| Legal Company Name | GOTO HNK LTD |
| Company Number | 12815965 |
| Registered Address | Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom |
| support@goupick.com | |
| Phone | +44 7412 812590 |
| Customer Service Hours | Mon–Fri, 9:00 AM–5:00 PM, GMT |
We aim to respond to all enquiries within 24 hours on business days.
14. Changes to This Policy
We may update this Shipping Policy from time to time to reflect operational changes or legal requirements. The most current version will always be available on this page.
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