Terms Of Service
Last updated: 22 August 2026
These Terms of Service ("Terms") govern your use of https://goupick.com (the "Website") and your purchase of any products from GOTO HNK LTD, trading as GOUPICK ("we", "us", "our"). By accessing the Website or placing an order, you agree to be bound by these Terms, our Privacy Policy, our Cookies Policy, our Shipping Policy, and our Return & Refund Policy, all of which are incorporated by reference. If you do not agree to these Terms, please do not use the Website.
| Trading Name | GOUPICK |
| Legal Company Name | GOTO HNK LTD |
| Company Number | 12815965 |
| Registered Office Address | Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom |
| Website | https://goupick.com |
| support@goupick.com |
1. Use of the Website
By using this Website, you confirm that you are at least 18 years old, or the age of majority in your country of residence, and are legally capable of entering into a binding contract. You agree to use the Website only for lawful purposes and in accordance with these Terms.
- You must not misuse the Website, interfere with its security features, or introduce viruses, malware, or other harmful code.
- You must not attempt to gain unauthorised access to any part of the Website, other accounts, or connected systems.
- You must not reproduce, copy, resell, or exploit any part of the Website or its content without our prior written permission.
2. Products and Product Information
We make every reasonable effort to display our products, descriptions, and pricing accurately. However, colours, textures, and appearance may vary slightly depending on your device's screen settings, and we do not guarantee that your display will precisely reflect the actual product.
All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or correct product descriptions or pricing errors at any time, including after an order has been placed, in which case we will contact you before proceeding.
3. Prices, Currency and Taxes
- All prices are displayed in GBP (£).
- Prices shown on the Website include all applicable UK taxes (VAT).
- Standard delivery is free on all orders, with no minimum spend.
- We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. A contract between you and us is formed only once we have confirmed your order and it has been dispatched; an order confirmation email acknowledges receipt of your order but does not itself constitute acceptance.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraud, detect a pricing or listing error, identify a technical fault, or where stock is unavailable. If we cancel an order after payment has been taken, we will issue a full refund.
You agree to provide accurate, current, and complete billing and delivery information for every order, and to promptly update us if any of this information changes.
5. Order Cut-off Time and Processing
| Order Cut-off Time | 4:00 PM (GMT/BST), Monday to Friday |
| Order Processing Time | 1–2 business days |
| Transit Time (after dispatch) | 6–9 business days |
| Delivery Area | United Kingdom only |
Full details of our dispatch and delivery process are set out in our Shipping Policy, which forms part of these Terms.
6. Shipping and Delivery
We currently deliver only within the United Kingdom. Delivery timeframes provided at checkout and in our Shipping Policy are estimates and not guaranteed; they may be affected by courier delays, weather, public holidays, or other circumstances outside our reasonable control. Risk in the goods passes to you once the order has been delivered to the address provided at checkout.
7. Returns and Refunds
Our Return & Refund Policy sets out your options for returning products and requesting a refund or exchange, and forms part of these Terms. Please refer to that policy for full details, including return windows, condition requirements, and how to start a return.
8. Payment
Payment is taken securely at checkout using our approved third-party payment providers. By placing an order, you confirm that any payment details you provide are accurate and that you are authorised to use the chosen payment method. We do not store your full card details.
9. Promotions and Discount Codes
From time to time we may offer promotional campaigns or discount codes. Unless otherwise stated, these cannot be exchanged for cash, transferred, applied retroactively, or combined with other offers. We reserve the right to modify, restrict, or withdraw any promotion at any time.
10. Intellectual Property
All content on the Website, including text, graphics, logos, images, and product descriptions, is owned by us or our licensors and is protected by applicable intellectual property laws. You may use the Website for personal, non-commercial purposes only, and must not reproduce, distribute, or create derivative works from our content without our prior written consent.
11. User Submissions
If you submit reviews, comments, photos, or other content to us, you confirm that it does not infringe any third party's rights and is not unlawful, abusive, or misleading. You grant us a non-exclusive, royalty-free licence to use, reproduce, and display such content in connection with operating and promoting the Website. We may remove any submission at our discretion.
12. Third-Party Tools and Links
The Website may contain links to, or integrate with, third-party websites, tools, or services (such as payment processors, delivery couriers, and analytics or advertising tools including Google Analytics and Google Ads) that we do not control. We are not responsible for the content, accuracy, or practices of any third party, and your use of any third-party service is at your own risk and subject to that third party's own terms. Further detail on the cookies and tracking technologies used by these tools is set out in our Cookies Policy.
13. Errors, Inaccuracies and Omissions
Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to update, cancel, or refuse orders affected by them, at any time and without prior notice, including after an order has been submitted.
14. Prohibited Uses
In addition to other restrictions in these Terms, you must not use the Website:
- For any unlawful purpose, or to encourage unlawful activity;
- To infringe our intellectual property rights or those of any third party;
- To harass, abuse, or harm another person;
- To submit false or misleading information;
- To transmit spam, malware, or other harmful code;
- To collect or harvest personal data of other users;
- To interfere with, or attempt to bypass, the security or normal operation of the Website.
We reserve the right to suspend or terminate your access to the Website for any breach of these prohibited uses.
15. Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis. While we take reasonable steps to keep the Website accurate, secure, and available, we do not warrant that it will be uninterrupted, timely, or error-free. Nothing in this section limits any statutory rights you may have as a consumer, including your rights in relation to faulty, damaged, or misdescribed goods.
16. Limitation of Liability
To the fullest extent permitted by law, our total liability to you in connection with any order is limited to the amount you paid for the relevant product. We are not liable for indirect, incidental, or consequential losses, including loss of profits, data, or business opportunity, arising from your use of the Website or purchase of our products. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.
17. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your violation of any law or the rights of a third party.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19. Termination
We may suspend or terminate your access to the Website at any time if we reasonably believe you have breached these Terms. Any provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will continue to apply.
20. Entire Agreement
These Terms, together with our Privacy Policy, Cookies Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and us in relation to your use of the Website and purchase of our products, and supersede any prior agreements or understandings.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory statutory rights you may have to bring proceedings in your own country of residence.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or legal and regulatory requirements. The most current version will always be available on this page, and continued use of the Website after any changes constitutes acceptance of the revised Terms.
23. Contact Information
| Trading Name | GOUPICK |
| Legal Company Name | GOTO HNK LTD |
| Company Number | 12815965 |
| Registered Address | Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom |
| support@goupick.com | |
| Phone | +44 7412 812590 |
| Customer Service Hours | Mon–Fri, 9:00 AM–5:00 PM, GMT |
We aim to respond to all enquiries within 24 hours on business days.
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